ITIL Foundation Training

ITIL® 4 Foundation Certification Course

This ITIL® 4 Foundation Training is crafted for professionals aiming to enhance their IT service management skills by adopting the ITIL framework. This course equips you with the essential knowledge to pass the ITIL 4 Foundation Certification exam and provides a comprehensive understanding of the ITIL 4 framework, including the end-to-end IT/digital operating model.

In this course, you will learn how to leverage the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services. You will delve into the service value chain and IT service management practices, uncovering opportunities to enhance IT practices using ITIL guidelines. Additionally, you will gain insights into the critical role of IT and business integration.

The course offers flexible learning options, including instructor-led sessions or self-paced study. To ensure your success, the training includes practice exams, preparatory questions, and a wealth of additional resources to support your learning journey. Enroll now with CyberFox Train and take a significant step towards mastering IT service management with ITIL 4.

What You Will Learn:

• Introduction to ITIL 4:
  • Understanding the evolution of ITIL and the structure of ITIL 4
  • Overview of ITIL 4’s key components and concepts
• ITIL Service Value System (SVS):
  • Understanding the components and activities of the Service Value System
  • Exploring the Guiding Principles, Governance, and Continuous Improvement
• The Four Dimensions of Service Management:
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
• The ITIL Service Value Chain:
  • Understanding the interconnected nature of service value chain activities
  • Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
• ITIL Practices:
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • In-depth look at selected practices such as Incident Management, Change Control, and Service Desk
• Key ITIL Concepts:
  • Understanding value and value co-creation
  • Service relationships: service provision, service consumption, and service management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

ITIL 4 Foundation Training Outline

 Module 1: Service Management

The following concepts are covered in both the instructor-led and adaptive virtual academy training options. The outline follows the instructor-led training schedule; adaptive modules are broken down further for bite-sized learning.

• Service Value System (SVS) and Service Value Chain
• Organizations
• Service Provisioning and Consumption
• Customers, Users, Sponsors, and Other Stakeholders
• Services, Products, and Service Offerings
• Service Relationships
• Value, Outcomes, Costs, and Risks
• Utility and Warranty

Module 2: The Four Dimensions

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes

Module 3: The Service Value System

• Opportunity, Demand, and Value
• Guiding Principles
• Governance
• ITIL Practices
• Continual Improvement
• Organizational Silos

Module 4: The Service Value Chain

• Components of the Service Value System (SVS): Plan, Improve, Engage, Design & Transition, Obtain & Build, Deliver & Support
• Inputs of the SVS: Opportunities & Demand
• Outcome of the SVS: Value
• Addressing the Challenges of Silos

Module 5: The Seven Guiding Principles

• Focus on Value
• Start Where You Are
• Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Think and Work Holistically
• Keep It Simple and Practical
• Optimize and Automate

Module 6: ITIL Practices: Practice Overview and General Management Practices

• Practices and Processes
• Continual Improvement
• Information Security Management
• Supplier Management
• Relationship Management

Module 7: ITIL Practices: Service Management and Technical Management Practices

• Service Level Management
• Event Management
• Service Desk
• Service Request Management
• Incident Management
• Problem Management
• Change Enablement
• IT Asset Management
• Service Configuration Management
• Release Management
• Deployment Management