Data Centre Facilities Operations Specialist (CDFOS)

CDFOS^® Overview:

The Certified Data Centre Facilities Operations Specialist (CDFOS®) course provides participants with a comprehensive understanding of data center operations and facility management. Participants will learn about critical aspects of data center facilities, including environmental controls, power management, cooling systems, and security measures. The course covers industry standards, best practices, and emerging trends in data center operations, ensuring participants are well-equipped to manage and maintain data center facilities with efficiency and precision. Hands-on exercises and real-world case studies provide practical experience and reinforce learning. Upon completion of the course, participants will be prepared to pursue CDFOS® certification and excel in the field of data center facilities operations.

The CDFOS^® (Certified Data Centre Facilities Operations Specialist) course is a three-day course which will enable participants to fully understand the requirements of running the day-to-day operations of a mission critical data centre. Participants will gain all the required competences for running the daily operations, understand which processes should be in place, and the critical elements of those processes and how to execute them. The course is fully aligned with the DCOS^® (Data Centre Operations Standard).

Course Benefits:

After completion of the course the participant will be able to:

• Implement and support requirements for Service Level Management
• Practice safety aspects
• Maintain the security of the physical data centre facility
• Coordinate and supervise data centre facilities and equipment maintenance
• Provide service management for data centre services
• Operate the data centre making use of floor-, capacity and equipment life cycle management
• Monitor and report on data centre availability, capacity and capability
• Manage and implement basic data centre projects
• Manage and support the document life cycle
• Improve the overall efficiency of the data centre contributing to cost saving operations

 Course Syllabus

Service Level Management

• Service Level Management
• Needs analysis
• Capability assessment
• Service portfolio and catalogue
• Service Level Agreements
• Reporting ‐ Complaint procedure
• Customer satisfaction

Safety and Crisis Management

• Most common type of accidents and why they often happen
• The roles and responsibilities of appointed safety staff
• The importance of the OH&S or WHS manual
• Calibration of measurement and test equipment
• Proper lock-out/tag-out procedures
• Emergency response plan requirement for various potential emergencies
• The importance of Permit To Work

Physical Security

• Standard Operating Procedures (SOP) for security
• Security risk assessment
• Security zones
• Physical inspections / security patrols
• Delivery of goods / holding area
• Entry control of individuals
• Badges and key management
• Security monitoring
• Security incident reporting

Facilities Maintenance

• The importance of maintenance
• Maintenance definitions
• Maintenance operations procedures (MOP)
• Service reports
• Spare management
• Tools
• Housekeeping

Data Centre Operations

• Shift handover
• Walk around duties
• Service management
• Release management
• Configuration management
• Floor management
• Equipment life cycle management

Monitoring / Reporting / Control

• Monitoring requirements
• Facilities monitoring matrix
• Sensor / alarm point testing and calibration
• Notification matrix
• Escalation requirements
• Reporting

Project Management

• Project management
• Project organization
• Project manager
• Initiation
• Planning
• Execution
• Monitor and control
• Closing
• Evaluation / lessons learnt

Environmental Sustainability

• The importance of sustainability
• Environmental standards
• Power efficiency indicators
• Energy saving best practises
• Water management
• Sustainable energy usage

Governance and Compliance

• The importance of document management
• The six sub-processes of document management
• Asset management
• Requirements or asset recording