ISO 20000 Foundation
ISO 20000 Foundation Certification Training Course The PECB Certified ISO 20000 Foundation Training course at CyberFox Train provides an essential understanding of the principles and practices of IT service management as specified in ISO/IEC 20000. This course is designed for …
Overview
ISO 20000 Foundation Certification Training Course
The PECB Certified ISO 20000 Foundation Training course at CyberFox Train provides an essential understanding of the principles and practices of IT service management as specified in ISO/IEC 20000. This course is designed for professionals seeking to enhance their ITSM knowledge and achieve ISO 20000 certification.
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Learning Objectives
By participating in this training course, you will:
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
Educational Approach
The training course is participant centered and contains:
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes with similar structure to the certificate exam
Curriculum
- Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
- Introduction to the ISO 20000 family of standards
- Introduction to management systems and the process approach
- Fundamental principles in IT Service Management
- General requirements presentation of ISO/IEC 20000-1:2018 clauses
- Implementation phases of the ISO/IEC 20000:2018 framework
- Continual improvement of IT management
- Conducting an ISO/IEC 20000-1:2018 certification audit
- Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certificate exam
- Planning and implementing change management
- Supplier management
- Relationship management
- Problem management
- Release management
Requirements
- There are no prerequisites to participate in this training course.
Features
- In-depth coverage of ISO/IEC 20000 standards, principles, and practices.
- Learn from experienced instructors with extensive industry knowledge and practical ITSM experience.
- Thorough preparation for the PECB Certified ISO 20000 Foundation certification exam.
- Hands-on exercises to reinforce understanding and practical application of concepts.
- Achieve a globally recognized certification that enhances your professional credibility and career prospects.
- Emphasis on practical implementation of ISO/IEC 20000 standards to improve IT service quality and efficiency within your organization.
Target audiences
- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management
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Course Features
- Lecture 0
- Quiz 0
- Duration 2 days
- Skill level All levels
- Language English
- Students 0
- Assessments Yes